By Mauricio Velasquez, President of DTG & Quest Diagnostics is the nation's leading laboratory provider in the managed care market. The company is a leader in substance abuse testing, molecular diagnostics and genetic testing and 27,000 employees strong is proud to "shift their diversity activities into fifth gear." Ken Freeman, Chairman and CEO of Quest Diagnostics has taken their diversity endeavors and inclusive work place efforts to the next level with the hire of a new diversity leader. Mr. Sylvester Mendoza, Director of Diversity Strategies for Quest Diagnostics recently came over from Merrill Lynch in New York City. Mr. Mendoza was looking for a new challenge to work with a progressive organization and an enlightened CEO like Ken Freeman. Having joined the Quest Diagnostics team only recently, Mr. Mendoza is already making "a big splash." Mr. Mendoza was brought in to lead and institutionalize their diversity efforts. He wanted a position, an opportunity with access to the CEO and senior leadership and he has received more than just support, he has the commitment all of us in the field desire from their top leaders in any organization. Quest Diagnostics had partnered with the Diversity Training Group and Mauricio Velasquez, President of DTG, for several years and realized they needed someone internally to anchor their diversity endeavors. Mr. Mendoza was their change agent of choice and he has made an immediate impact as a leader, advocate, coach, mentor, and diversity visionary for the organization. After assessing where the organization was on it's diversity journey with a series of nationwide focus groups, Mr. Mendoza developed a strategy and secured senior management "buy-in, support and commitment" and started rolling it out. From one of their recent internal communications comes this message, "Our Company is embarking on a company-wide effort to become a 'Top 100' place to work. Valuing and managing diversity is an essential part of meeting this goal. It will help give us a competitive advantage in attracting and retaining a high performing workforce. In a dynamic marketplace, our ability to sense the unique needs and requirements of our customers will also enable us to deliver our products and services with greater speed." Most organizations conduct diversity training and might roll out few other diversity-related initiatives. Very few organizations develop a comprehensive diversity strategy and plan and anchor their endeavors with accountability built into the process. Mr. Mendoza chose to position all of their diversity endeavors around a comprehensive and holistic corporate-wide strategy. Mr. Mendoza commented at a recent senior leadership meeting, "we are requiring all business units and corporate functions to build a diversity action plan around the four Rs of Diversity:"
The "ground breaking" questions Mr. Mendoza is asking leaders, managers and change agents throughout Quest Diagnostics nationwide include:
Below you will find the actual form Mr. Mendoza presented as the cornerstone of the actual implementation of Quest Diagnostic's diversity strategy.
Follow up questions after conducting a gap analysis (assessing where Quest Diagnostics is today versus where it is going and needs to be) all across the organization include:
In the follow up article we will focus on implementation, results and measurement of Quest Diagnostic's diversity strategy and subsequent inclusive work place successes. Stay tuned. For more information contact:
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